Modernizing a Prescription App for Those Who Serve

DHA MedCard is a prescription pickup app for active duty military members and veterans. One of the defining design challenges of this project was a counterintuitive user dynamic — the primary user of the app is not the patient. It's a friend, family member, or caregiver picking up prescriptions on their behalf. Yet all of the information hosted in the app belongs to the patient. That tension shaped nearly every decision I made, from the language used throughout the interface to how profiles were structured during onboarding.

I led a full end-to-end redesign of an application that was severely outdated. Users struggled to identify what core features were even for. Starting with competitive analysis of similar healthcare products, I moved through low-fidelity wireframing and into a five-person usability study that surfaced the project's most important insight: participants didn't understand whose information they were managing or why. That finding drove a significant restructuring of the onboarding flow and a naming approach, using the patient's actual name throughout the app, that resolved the ambiguity more cleanly than any design solution I had considered.