Testing Virtual Hope Box

The objective of this study was to capture participants’ overall experience with the VHB “Guide Me” feature and to identify potential friction points within the site. Working with the DHA WMT Usability Lab I tailored interview inquiries to capture trends, emphasize, and address any difficulties users experienced. After the data was collected and analyzed, a final report with recommendations for improvement was submitted to stakeholders. The findings from the study made a significant impact on improving the overall user experience of VHB.